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[personal profile] shark_hat
My broadband stopped working yesterday, so I rang up today and got it sorted out quite quickly. Here is a little space for you to guess why the wireless was connecting but I couldn't actually open any websites:


If you guessed that I had changed the password on the email account that comes with the broadband, and therefore I needed to to also change it on my router settings, well done! Can you please use your magic powers of Virgin Media intuition to explain to me why it waited two weeks after the change to stop working with the old password?
(I think I know the explanation for why the password change page didn't mention that you would have to change your router settings as well: 0845 broadband helpline going to an Indian call centre. But perhaps I am too cynical about that nice Sir Richard's business practices.)

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